Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICTEDU3053A Mapping and Delivery Guide
Train customers in new technology
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | ICTEDU3053A - Train customers in new technology |
---|---|---|---|
Description | This unit describes the performance outcomes, skills and knowledge required to conduct training for customers on telecommunications equipment. It involves assessing the type of training suitable for the product and customer, delivering and checking the training.The equipment may be a new installation or technology or an upgrade for an existing network or subsystem deploying Next Generation Networks (NGN).No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Customer premises equipment (CPE) installation staff or dedicated trainers involved in very large installations apply the skills and knowledge in this unit. The unit applies to convergent technology applications, such as internet protocol TV (IPTV), digital TV and internet protocol (IP) based customer equipment. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
Prerequisites/co-requisites | |||
Competency Field | Education |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Identify training required |
| |||||||
Element: Conduct training |
| |||||||
Element: Check training |
|